Shipping Policy
Domestic orders are shipped via USPS Priority Mail. Typical delivery time of 3-5 business days.
Shipping fees are calculated during checkout based on the combination of products.
Refund Policy
100% Satisfaction Guaranteed
Fulfilled orders have already been shipped. In this case, you may return the undamaged merchandise once received and request a refund within 30 days of receipt. In order to preserve the quality of the merchandise, please do not open the box. If you did open the box, please do not open any sealed merchandise.
It can take up to seven (7) days for the refund to be reflected by your financial institution.
Cancellation / Return / Exchange Policy
You may submit a request to cancel your unfulfilled orders and receive a refund. Your order must be unfulfilled in order to be canceled.
Fulfilled orders have already been shipped. In this case, you may return the undamaged merchandise once received and request a refund within 30 days of receipt. In order to preserve the quality of the merchandise, please do not open the box. If you did open the box, please do not open any sealed merchandise.
Contact us if you would like to cancel or return.
If your order is unfulfilled, we will proceed with the cancellation and refund. If your order is fulfilled, we will reply with instructions to return the undamaged merchandise for a refund within 30 days of receipt.
Once the cancellation request has been processed, and the returned merchandise has been confirmed as received at our warehouse, a refund will be issued. Your financial institution may take a few days to complete the refund request. Similarly, in the event of a replacement request (versus a refund), the replacement merchandise will ship once the original merchandise is confirmed as received at our warehouse.
Customers may incur shipping or restocking fees when returning merchandise to W.H.Wax
Please inspect all contents to confirm you have received the correct items and that there are no damages. Though we take great care in packing and shipping your items to ensure that they arrive in pristine condition, damage during shipment can occur.
In the event that you receive an incorrect or damaged item from our store please contact us at wh.wax@live.com within forty-eight (48) hours of receipt and be sure to save all of the packing material. Any item that is to be replaced must first be returned to W.H.Wax at 619 County Road 249, Jordan, Arkansas 72519. We ask that no additional damage be made to the item when it is returned (i.e. bending, folding, etc).
