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Kathleen Krucoff Designs

Shipping Policy

The buyer pays shipping for a USPS flat rate small box.

Refund Policy

Each on of my pieces represent a custom work of art.

For refunds, certain requirements apply:

  • Within 5 days of receipt of product from me, you must contact me to request an exchange or refund and ship the item back to me.  No exceptions.

  • The buyer will be required to pay return shipping charges.  Shipping cost is non-refundable.

  • The item must be returned in its original condition or a 50% restocking fee will apply.

  • I reserve the right to refuse any return that is not in resale condition.

  • If you receive damaged merchandise, please notify me immediately and I will address it on a case by case basis.

Cancellation / Return / Exchange Policy

If you wish to cancel your order, please do so prior to shipment.

For returns/exchanges, certain requirements apply:

  • Within 5 days of receipt of product from me, you must contact me to request a return or an exchange and ship the item back to me.  No exceptions.

  • The buyer will be required to pay return shipping charges.  Shipping cost is non-refundable.

  • The item must be returned in its original condition or a 50% restocking fee will apply.

  • I reserve the right to refuse any return/exchange that is not in resale condition.

  • If you receive damaged merchandise, please notify me immediately and I will address it on a case by case basis.

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