RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Live pet food/treats (ie. mealworms, roaches, etc.)
* Downloadable/digital products (ie. SVG files, vectorized images, etc.)
* Some health and personal care items (ie. masks, bandanas, etc.)

To complete your return, we require a receipt or proof of purchase. You should have received an email with your purchase confirmation, this will work.

Please do not send your purchase back to the manufacturer as our items are customized/tailored to fit your needs and requests!

There are certain situations where only partial refunds are granted: (if applicable)

* Shipping upgrades were requested - Shipping costs will be deducted from refund amount.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (usually 3-5 business days depending on your financial institution).

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tmhtlh1@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded and are final!

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tmhtlh1@gmail.com and we will provide a return address. Buyer is responsible for return shipping costs.

Shipping

To return your product, you should email us. Once the email is received, we will provide a return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Custom/Personalized Item Cancellations

We apologize, but we do not accept returns or provide refunds for personalized/custom items unless it is requested due to an error made on our behalf (incorrect name spelling, incorrect colors, etc.) Cancellation requests for personalized/custom orders should be made no later than 24 hours after the original order time/date. Any cancellation requests made AFTER 24 hours will not be accepted and the buyer will still be held responsible for all costs associated with the purchase. If you need to request a change to your personalized/custom order, you must also do this within the same 24 hour window after ordering.