Who we are

 

We are Free Range Markets, a subsidiary of RudeBros LLC.  Our website address is: https://www.freerangemarkets.com.  Our main office is located at 14514 Grundys Way, Davidson, North Carolina, 28036.  We are a global marketplace specializing in directly connecting artisans with consumers.  Our main priority is the privacy of our visitors. This Privacy Policy document contains types of information that are collected and recorded by Free Range Markets and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at administration@freerangemarkets.com

 

What personal data we collect, why we collect it, and who do we share it with Activity

Comments:

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here:  https://automattic.com/privacy/.   After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media:

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms:

Free Range Markets keep contact form submissions for customer service purposes, but we do not use the information submitted through them for marketing purposes.

Cookies:  

 If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content from Other Websites:

 Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

E-commerce Applications:

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Information shared with a payment provider to process payments includes:

  • Name
  • Email
  • Address
  • Phone
  • City/State/Zip
  • Unique payment identifier
  • Payment provider identifier

Please see the Stripe Privacy Policy for more details.

Marketplace Policy:

By using this extension, you may be storing personal data or sharing data with an external service. See more information about the marketplace privacy policy.

 

Google Analytics

Data Used: Please refer to the appropriate Google Analytics documentation for the specific type of data it collects. For e-commerce websites purchase tracking explicitly enabled, purchase events will send Google Analytics the following information: order number, product id and name, product category, total cost, and quantity of items purchased. Google Analytics does offer IP anonymization, which can be enabled by the site owner.

Activity Tracked: The comment author’s name, email address, and site URL (if provided during the comment submission) are stored in cookies. Learn more about these cookies.

Data Synced (?): All data and metadata (see above) associated with comments. This includes the status of the comment and, if Akismet is enabled on the site, whether or not it was classified as spam by Akismet.

Protect

Data Used: In order to check login activity and potentially block fraudulent attempts, the following information is used: attempting user’s IP address, attempting user’s email address/username (i.e. according to the value they were attempting to use during the login process), and all IP-related HTTP headers attached to the attempting user.

Activity Tracked: Failed login attempts (these include IP address and user agent). We also set a cookie (jpp_math_pass) for 1 day to remember if/when a user has successfully completed a math captcha to prove that they’re a real human. Learn more about this cookie.

Data Synced (?): Failed login attempts, which contain the user’s IP address, attempted username or email address, and user agent information.

Search

Data Used: Any of the visitor-chosen search filters and query data in order to process a search request on the WordPress.com servers.

Sharing

Data Used: When official sharing buttons are active on the site, each button loads content directly from its service in order to display the button as well as information and tools for the sharing party. As a result, each service can in turn collect information about the sharing party. When a non-official Facebook or a Pinterest sharing button is active on the site, information such as the sharing party’s IP address as well as the page URL will be available for each service, so sharing counts can be displayed next to the button. When sharing content via email (this option is only available if Akismet is active on the site), the following information is used: sharing party’s name and email address (if the user is logged in, this information will be pulled directly from their account), IP address (for spam checking), user agent (for spam checking), and email body/content. This content will be sent to Akismet (also owned by Automattic) so that a spam check can be performed. Additionally, if reCAPTCHA (by Google) is enabled by the site owner, the sharing party’s IP address will be shared with that service. You can find Google’s privacy policy here.

 

WooCommerce Services

Data Used: For payments with  Stripe: purchase total, currency, billing information. For taxes: the value of goods in the cart, value of shipping, destination address. For checkout rates: destination address, purchased product IDs, dimensions, weight, and quantities. For shipping labels: customer’s name, address as well as the dimensions, weight, and quantities of purchased products.

Data Synced (?): For payments, we send the purchase total, currency and customer’s billing information to the respective payment processor. Please see the respective third party’s privacy policy (Stripe’s Privacy Policy for more details. For automated taxes we send the value of goods in the cart, the value of shipping, and the destination address to TaxJar. Please see TaxJar’s Privacy Policy for details about how they handle this information. 

 

Akismet:  

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

 

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

 

Analytics

How long we retain your data

Subscriber information is retained in the local database indefinitely for analytic tracking purposes and for future export.

Data will be exported or removed upon users request via the existing Exporter or Eraser.

 

 

What rights you have over your data

 

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Please contact administration@freerangemarkets.com, if you have any concerns that someone under age 18 has provided or unknowingly allowed Free Range Markets to collect their personal data.  Free Range Markets will erase their data immediately.

 

How we protect your data

The security of your personal information is of the utmost importance to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and after it is received. Your account information is protected by a password. It is of the utmost importance that you protect against unauthorized access to your account and information by 1) choosing your password carefully with enough complexity 2) keeping your password secure 3) keeping your computer secure.  

To protect your financial data, Free Range Markets and partners use HTTPS to securely connect with PayPal’s and Stripes servers. We use the Transport Layer Security (TLS) protocol to encrypt these financial communications. To ensure the security of our systems and adhere to industry best practices, PayPal and Stripe require Free Range Markets and partners to use TLS 1.2 for all HTTPS connections.

 

What data breach procedures we have in place

  • Risk mitigation strategies.
    • Have experienced legal and technical services assessing risk and prioritizing risk mitigation activities.
  • Incidence Response Plan
    • We will continually look for ways to improve administrative and technical safeguards by:  1) reassessing potential risks and threats, 2) updating their data security procedures and technologies, 3) revisiting the availability and adequacy of insurance coverage, 4) revitalizing employee training programs, 5) and practicing their incident response plans.
  • Smart Security
    • Develop and maintain an inventory of all hardware and software.
    • Use the most current versions of applications and operating systems.
    • Automate security patching and monitor for vulnerabilities.
    • Enable intrusion detection and prevention systems, and ensure all system logging is enabled.
    • Secure data with strong encryption.
    • Control access to data on a need-to-know basis.
    • Require complex passwords and use multi-factor authentication.
    • Eliminate unnecessary data and processes.
    • Conduct vulnerability testing and risk assessments.
    • Ensure third-party service providers use appropriate information security standards.
    • Provide employee training on network security awareness.
      Develop and test your incident response plan.
  • Cyber Insurance
    • Free Range Markets has business insurance and cyber insurance through Chubb Tech.
  • Breach Notification
    • Free Range Markets will notify all pertinent parties affected by a data breach within 72 hours of the breach occurring.
  • Put the customer and sellers first.
    • Free Range Markets will provide timely and precise information about the data breach and offer services to assist affected individuals in resolving their personal issues.

 

What third parties we receive data from

 Free Range Markets receives data from all of the above companies (in bold).

 

Industry regulatory disclosure requirements

 Free Range Markets will give notification of purchases with in 24 hours by electronic or other means.